Service and Download

After-sale Service

(Only for Order on

  • Owlnv offers 24 months warranty from the date of the first customer’s receipt. 
  • This warranty extends only to the first consumer purchaser. and is not transferable.
  • Olwnv covers shipping costs from our warehouse to the consumer, the return shipping cost & tax should be shouldered by the consumer.
  • It may take a maximum of 14 days to repair the faulty unit upon we received the unit.


  • Please contact OWLNV authorized representatives for any hardware or software issue before booking the unit for return to our warehouse as these issues may be resolved through firmware update.


  • To Obtain More Warranty Service or Other Information? Please email to, we will reply within 24 working hours.


Firmware Download

Update soon


 App for WiFi Connection

An official OWLNV app will be released soon, please reach out to for alternatives.