After-sale Service

(Only for Order on

Owlnv offers 24 months warranty from the date of the first customer’s receipt.

Beyond the warranty period: We still offer maintenance service. buyers are required to afford the corresponding costs.

This warranty extends only to the first consumer purchaser. and is not transferable.


Olwnv covers shipping costs from our warehouse to the consumer, the return shipping cost & tax should be shouldered by the consumer.

It may take a maximum of 14 days to repair the faulty unit upon we received the unit.



It is always better to consult with our sales or Customer Service center to verify if the issue you encounter is a software issue or hardware issue before you decide to return the unit back to our warehouse. Because it might just need to update the firmware to resolve the issue if it is a software issue.


To Obtain More Warranty Service or Other Information?

Please email to, we will reply within 24 working hours.